With all the excitement around here regarding our long anticipated building and our rapid growth, it has been brought to our attention that in this age of instant information some believe it proper etiquette to release some kind of statement with regard to what Claus Paws Animal Hospital has going on.
Well, I’ve got to be honest, Kathy and I feel a little self-conscious talking about what we’re doing. Without directly calling us aged, we straddle the generational line between older and newer schools of thought with regard to how we should proceed. If it were up to Kathy we probably wouldn’t say anything at all. She believes that all will be revealed in time and that tooting your own horn is in bad taste. I get that, I cannot say that I disagree. This old school perspective, is a perfectly valid notion… not drawing attention to ourselves and staying humble we believe is a value to be upheld.
On the other hand, the other half of our mind is so excited about what we are being blessed with we hardly can keep from talking about it! I must admit that my excitement is hard to contain. So between Kathy and me, guess who gets to write this?!
I know that it may be hard to believe but this is the first time I have ever written anything with intention of posting it publicly, and it makes me a little nervous. Our younger staff, (which is everyone else), find our naivety a little curious, since it appears that virtually anything can be written and posted at the drop of a hat. I hope reading this is not construed as waste of time, because, we are, in fact, very excited about what this means for the community and all of our friends.
First off, however, there are priorities, with utmost and highest importance is the thanks that we owe our clients.
To the long and short term clients, cherished acquaintances and close friends that we have established a special bond with, to the people that call us their Veterinarian, we thank you.
To the people that have the choice to patronize any veterinary clinic and choose us, Thank you. To the clients that consistently have high expectations and come back because we meet or exceed them, we thank you.
For the clients that appreciate objective reasoning and practicality in veterinary medicine, we thank you.
To the people that appreciate the quality and individual attention, we thank you. To the people that appreciate the attention to detail, we thank you.
For all the people that appreciate the brand and all that brings, we thank you. Whatever the reason that you have decided that our brand of veterinary medicine is for you…. We thank you for letting us have an existence that allows us to do what we love. Thank you!
I know we have all heard this before (because it’s true), ….but If the truth be known, it is directly because of the warm and loving relationships that have been developed with our clients over the last twenty years that we are here today. It is directly because of you that we have the ability to talk about this fantastic, mind blowing, and exciting development.
In other words, we want and need to take this opportunity to say thank you for the trust you have placed in us over the years. It does not go unrealized nor unappreciated how much you honor us with your trust and it touches us to the core.
Sincerely, Thank You.
To Our Staff,
Kathy and I also need and want to take this opportunity to thank the people that we have worked alongside at the clinic over the years. Because of the community’s appreciation of the service that we bring, has allowed us to grow and offer employ to many people over the years. These people deserve praise and recognition for enduring the often overlooked and thankless responsibilities related with the care of our client’s beloved family members. I have the greatest respect for the high quality people that Kathy and I have come to know and love.
From us to you, former, present and future, we thank you.
Ok, now down to the nitty gritty, the fun part, the part that most people love to talk about.
We are simultaneously pleased and very humbled to announce commencement of construction of our community’s a brand new, stand-alone 12,000 sq. ft. building otherwise known as Claus Paws Animal Hospital!
This hospital has been designed taking cues from some of the best Veterinary hospitals built across the United States. Even though we have been working toward this goal for over 10 years, to be frank, once this building came out of the ground it surprised all of us to how substantially sized it was! Although in full disclosure everybody should know that it’s not all medical facility. Only approximately 7,500 ft. are related to the clinic. The other approximately 4500 sq. ft. are residential apartments.
Without trying to sounding ostentatious, we are very pleased to offer to our community this brand new, state of the art veterinary facility.
In essence this hospital is approximately three times larger than the space we are in now. The veterinary part of this facility consists of about 6000 sq. ft. and another approximately 1500 sq. ft. of lounge/lectern devoted entirely as a benefit to our staff and community. It’s really cool and a far departure from what we have now. Our current hospital has 1,777 sq. ft. What a difference it’s going to be!
So here’s the basic run down from front to back.
The new reception area has 26 seats, currently we have seating for five. Anyone that has been in our front lobby with more than two dogs present, can easily imagine how nice that will be. We certainly can! It has some partitions that allow clients with cats or dogs that may be not so social to pick an area that may be a little more isolated which is sometimes nice both for the pet and owner. It even has a little play nook for the human variety kids which is great for all the moms and dads with enough on their plate already.
The new clinic has six exam rooms, currently we have two. They come equipped with all the goodies including a cabinet feature with a collapsible table top that adds a lot of extra room for big dogs and more humans. Very comfortable.
There is also a private room unlike any other in the hospital for those clients that have the need to consider end of life options. We have found from personal and professional experience that this can be one of the most painful times in our life. This room looks like a comfortable living room like you might find in your own house, comfortable lighting, a couch and comfortable seating. The client even has an optional private exit from the building so the client does not necessarily have to be seen by the public upon exit. This room exemplifies our core values and contention to treat others in the manner in which we would want for ourselves. This room speaks to that belief.
Moving on. If you’ve ever been in our pharmacy you know the definition of the word “cramped”. If there are four people in that small room it’s a fair bet they’re touching elbows. The new pharmacy is not that. The pharmacy is about 10 times the size of the postage stamp we currently call pharmacy. It’s quite a bit larger and it needs to be. This is the main hub for the front of the hospital. Almost anything that happens up front is processed thru this room. All six exam rooms flank the pharmacy and all together pharmacy has eight doors that enter onto this room alone. In addition, it has two “backup” reception stations that are designed to handle the majority of the incoming calls so that the front receptionists can primarily interact with the clients and patients that are currently in the hospital. The intention is to encourage less interrupted human to human interaction by phones or otherwise. Also a notion that we would want for ourselves.
The next progressive area of the hospital is the treatment area. This area is the “back” equivalent to the pharmacy. Everything that happens with regard to treatment of our patients happens here. This area is flanked by all the purely medical attributes of the hospital. Surgery, Sterilization/ Scrub, Ultrasound, Radiology, Recovery/ ICU, Hydrotherapy, Cold Laser Therapy, Isolation, Fecal lab and Blood labs are here. This is also where the doctors’ offices are. Dr. Claus felt that it was very important for the doctors to be constantly aware of what was happening in this very crucial area of the hospital. All of these areas surround and have easy access to and from this area we call treatment. This is where all the “back” action is. From a pragmatic point of view, this is where the technical proficiency of being a representative of the industry is practiced. This is where the combination of state of the art equipment, applicable human knowledgeable and well trained staff come into the equation. I am a client and I want this for myself, we offer it to you.
So where is this fantastic place? Where is this place with territorial views to the south and west? Where is this beautiful building with mature landscape that was consciously taken advantage of and not destroyed in construction? Where is this Brand New Veterinary Hospital offering to everyone? Otherwise known as Claus Paws Animal Hospital? Let us tell you! You can’t miss it. From our current location it is about an 1/8 of a mile away south, directly off of 162nd Ave and 58th St! The address is:
5819 NE 162nd Ave Vancouver, WA 98682
We should be opening sometime in early summer “ish”. (Emphasis on the “ish”). We will be having two open houses. One will be private for all of our clients, former and present that helped us get where we are today. If you have ever been a client at Claus Paws we would be honored if you would come and be a part of what you helped bring to your friends and neighbors. This is our way of paying special thanks to you the people that made this happen. The public open house will be held later for the rest of the world. We also have been considering private small tours for any of the public on a daily basis. Make sure that we have your email, Keep an eye open for it. We really want you to be there!
We are driven to do this to help people, to help the community, to offer gainful employment to those from our community, to offer a non-corporate alternative place focused on people and their pets, a place where people can come and feel welcome and for the associates that we work with to feel connected, part of a team. To feel appreciated. Selfishly to satisfy our love of animals and people who love animals. To create the same that we would want for ourselves.